CUBAC Install

Basic Call flow

Call Flow

Check release notes for CUBAC version:
Hardware Requirements
O/S Requirements
Backup options
Anti-Virus options
CUBAC to CM compatibility matrix

Lingo!
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Queue DDI (Direct Dial In)
DN that is dialed to route calls into a call queue. “CTI Route Point”

CT Gateway Devices
Queue calls awaiting distibution to CUBAC. “CTI Ports”.
Created by the Admin Application.

Service Queues
CTI Ports that are used to manage calls after they leave the operator handset (transfer/on hold)

Park Devices
CTI Ports that are used to park calls. Sit on the CUBAC server and are access from CM through additional DN’s.

www.cisco.com/go/ac
Log in and click on “Download”

Steps
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1) On server install IIS 6.0 or later and ASP.NET (Add/Remove Windows Component > Applications Server and Details)
2) On CM
Create Device Pools for “CTI Route Points” and “CTI Ports”
Assign this Device Pool to the least used server in the cluster
create partitions and CSS. These will be used bt CTI devices and Operators extentions.
Create an “Application User”
Create a User Group and assign the following roles to it:
Standard CTI Allow Call Park Monitoring
Standard CTI Allow Calling Number Modification
Standard CTI Allow Control of All Devices
Standard CTI Allow Reception of SRTP Key Material
Standard CTI Enable
Standard AXL API Access
(Note more services will need to be enable if 69xx, 7931, 7965,89xx and 99xx phones are used)
Add Application User to the User group
Add the Application User to the “Standard CCM Super User” group is well
Enable “CTI Manager” service on servers that will connect to CUBAC

3) On the AC server
Download the software www.cisco.com/go/ac
Double click on the .exe
Will install MS SWL Server 2008 Express (SQL Connection default-> user:sa password:Z1ppyf0rever)
IE 6.0
MS Dotnet 3.5
Enter the IP address of the AC Server
SQL username and password:
IP address of CM port 443
Username and password of APP user
IP address of Pub and Sub
Next and finish
Win Server 2003/2008 disable user account control
Control Panel > User Accounts
Click Turn User Account Control on or off
De-select the tick box “Use User Account Control (UAC)….”
Click OK
Dont restart
Disable “Remote Access Connection Manager”
Now restart the server

4) Base config
http://”IP Address”/webadmin/login.aspx
ADMIN CISCO
Change Admin Password “Engineering > Administrator Management”

System Configuration > System Device Management
Add device range for CT Gateways Devices, Service Devices and Park Devices
if longer then 4 digits “User Configuration > General Properties > Max internal device digit”
Click Save and Synchronize with CUCM

Under “User Configuration > General Properties” can configure the operator concoles

4) User Concole (check install notes for win 2003/2008/7/WoW64)
Download the software
Double click the .exe file
IP address of AC server
Presence: None
next… finish

Register Product
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On AC Admin page “Help > Licence” copy paste the information onto notepad
On www.cisco.com/go/ac click on “Activate Purchased Software”
Follow the steps…. You will need the 27 char LAC code in the “CUB-ATT-CON”
After the Lic is install restart the services

Restarting the BLF Plugin
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login: http://”IP Address”/Webadmin/login.aspx
Select Engineering > Service Management
Stop and start the Cisco Unified Attendant BLF Plug-in
Note this can also be done on the “servives.msc” of the windows server

Transfer to voice mail direct
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Setup on CM the transfer to voice mail direct as normal
http://www.cisco.com/en/US/partner/products/sw/voicesw/ps556/products_tech_note09186a00800dea82.shtml

On the Console go to
Options > Preferences
Under Dialing Change Voicemail Prefix to the Prefix setup on CM

“Transfer to Voice Mail” will now appear when right clicking on the connected call.
NOTE: if you do that the increase the internal valid digit count by 1 to take account of the * (used up 2 hours to figure that out.

MoH
===
On CTI Port Arrival Modes
Alerting -> Call can hear rining while waiting to be answer
Held -> Call will hear MOH. Can be used with Unity playing helcome message and the MOH on the port
All this is controlled from CUBAC Admin

Remote access to server
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VNC and pcAnywhere is supported
RDP and terminal Services are not supported

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About Alexis Katsavras

Working as Freelance Cisco Unified Communications Consultant in the UK. www.NetPacket.co.uk